Fine Print Policies

Pricing

Our stylists are independent professionals who set their own pricing above the salon's base rates. Starting prices on our website reflect the minimum a service can cost. Your stylist will confirm your exact price during the consultation before any work begins.

Card on File

When you book online, we ask for a card on file to hold your appointment. Your card will not be charged, except in the case of a late cancellation or no-show.

Cancellation and No-Show Policy

Every client is important to us, and we understand things come up that may cause you to miss your appointment. With that in mind, we also want to give your appointment the time and attention it deserves.  As a result, we respectfully request at least 24 hours’ notice if you need to cancel or make changes to your appointment time. Failing to give 24-hour notice will result in a 50% charge of your booked service. Any no-shows will be charged 100% of their service amount.

Late Policy

Please be sure to arrive on time for your appointment. We know things sometimes happen, so we have a 10-minute grace period.  Arriving more than 10 minutes late may result in your appointment being canceled or rescheduled. Please call your stylist directly or the salon at 580-470-8703 if you know you are going to be later than that, so we can advise you on whether or not your stylist can to see you that day. We always do our best to work with you, but sometimes it is just not possible.

Payment

We accept cash, debit card, credit card, Apple Pay, Venmo, and Zelle. A 3% processing fee applies to credit card transactions. To avoid the fee, pay with a debit card, cash, Venmo, or Zelle. Payments are made at the front desk of the salon after your visit.

Tipping

Tipping is always appreciated but never required. Our stylists are independent professionals and tips go directly to them. If you'd like to tip, you can do so with cash or card at checkout. There's no expected amount - whatever feels right to you.

Refund Policy

Our goal is for each client to love their results. In the event that you are dissatisfied with your service(s), our refund policies are laid out as such:

 1. Services received cannot be refunded. We will gladly adjust any service you receive within three (3) days of your appointment. If you are not satisfied with the work performed, please return to the salon, so your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you.

 2. Exchanges of products purchased will only be considered if presented within seven (7) days of purchase. Products can only be refunded if unused and in its original packaging.  For all product exchanges, a receipt is necessary.  We do not offer refunds on retail purchases. 

Consultations

Every new client starts with a consultation, no matter what service you're booking. Your stylist will talk through your goals, assess your hair, and make sure you're both on the same page before any work begins. Consultations are always free and always part of the appointment.

Minors

Clients 15 and under must have a parent or guardian present during their appointment.

Accessibility

We do our best to accommodate all clients. If you have specific accessibility needs, please call us before your appointment so we can make sure we're prepared for you.

Service Animals

Service animals with proper documentation are welcome in the salon.

Privacy Policy

Information collected from our website is only used if we need to contact you for further information regarding your appointment. Only employees with traceable logins have access to your appointment, contact, or payment history. Your information is never sold or shared and is always kept private for your protection. We greatly appreciate your cooperation in providing us with the information we need to best serve you.